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A first call
You ring us — or fill in a short form and we ring you. About an hour, by phone or in person. We don't take notes the first time. We listen.
About six weeks from first call to delivery. We're not a website you fill in — we talk to your family, work with what you have, and make one page at a time. Here's what that looks like.
You ring us — or fill in a short form and we ring you. About an hour, by phone or in person. We don't take notes the first time. We listen.
A box arrives, addressed to your family. Inside: a soft envelope for photographs, a small recorder for voice notes, a notebook with a hundred questions you don't have to answer. You send it back when you're ready.
A maker is assigned — a writer, designer and archivist working together. They draft the page, restore the photographs, set the type, design the plaque, edit the film. They check in with you twice. Nothing is final without your nod.
A navy linen box arrives, hand-tied. The page is live. The plaque is yours. The cards are stacked. The pendant is wrapped. The QR works forever — and updates whenever you add to the page.
Baby pictures, polaroids, screenshots, anything. We restore.
A voicemail, a wedding speech, anything they said into a phone.
Handwritten, postcards, emails saved years ago.
The ones nobody else can do.
What they played in the car.
A neighbour's sentence. A grandchild's drawing.